Do I Need to Reload Travel Pass
If at that place's a question we haven't answered, just contact our Customer Service Center (CSC) at (440) 971-2222 to become the information you demand
Q: What is E-ZPass ®and how does it piece of work?
Q: What are the benefits of having an E-ZPass transponder?
Q: Is Ohio's E-ZPass programme compatible with other states offering E-ZPass?
Q: Will I receive the discounted Ohio E-ZPass cost rate when using an out-of-state transponder?
Q: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
Q: Where can I obtain a transponder?
Q: What is the cost to obtain an Eastward-ZPass transponder?
Q: How long will it take to receive and activate my Ohio Turnpike E-ZPass transponder?
Q: Where should the Due east-ZPass transponder be installed in my vehicle?
Q: Tin can I concur the transponder upwards, instead of mounting information technology to my windshield?
Q: Tin can vehicles share an Due east-ZPass transponder?
Q: Can I use my Eastward-ZPass in a rental vehicle?
Q: Tin I use my East-ZPass while pulling a trailer or camper?
Q: Are there dedicatedE-ZPass lanes?
Q: How often will I receive statements showing my E-ZPass usage?
Q: How do I update my billing information?
Q: I haven't traveled recently, why has my credit card been charged?
Q: What if my transponder is not working?
Q: What is the lifespan of my transponder?
Q: What if I have a mischarge on my account?
Q: I think I missed a price in Ohio, how do I pay this?
Q: How tin I shut my Ohio Turnpike E-ZPass account?
Q: Where tin I render the transponder?
Q: What are the electronic tolling rules?
Q: How do I sign up or open up a new Due east-ZPass account?
Q: Why are Maryland cost transactions from 2020 and 2021 posting now?
Q: Is there a benefit that these tolls are posting to my Eastward-ZPass account?
Q: When volition the backlogged trips terminate posting to my business relationship?
Q: whom tin can I contact if I have questions?
Q: What is E-ZPass ®and how does it piece of work?
A: E-ZPass is an electronic toll collection arrangement that allows y'all to enter and go out the Turnpike without stopping to get a ticket or having to stop to pay the price. The East-ZPass system uses a transponder to electronically record your cost fares. As you enter or go out the Turnpike an overhead antenna reads the information stored in the transponder. Fares are automatically deducted from your account and the cost booth gate rises automatically.
Q: What are the benefits of having an E-ZPass transponder?
A: Travelers tin relieve 33% on average with East-ZPass on their Ohio Turnpike tolls. If yous travel on the Ohio Turnpike or on other toll roads that take E-ZPass, your savings can add together upwards fast. Using E-ZPass also reduces travel time and helps reduce fuel consumption past eliminating the need to fully stop when entering or exiting the Turnpike. And, considering Due east-ZPass records each price transaction, it'south a fast fashion to keep runway of your travel expenses for business or revenue enhancement purposes.
Q: Is Ohio'due south East-ZPass program compatible with other states offering Due east-ZPass?
A: Yes, customers with an account from any of the agencies listed below can use their transponder on the Ohio Turnpike. Likewise, the Ohio Turnpike E-ZPass transponder will piece of work on whatever of the systems listed beneath:
Buffalo and Fort Erie Public Bridge Authority
Burlington County Bridge Commission
Chicago Skyway
Delaware Department of Transportation
Delaware River and Bay Authority
Delaware River Joint Price Bridge Committee
Delaware River Port Dominance
Illinois State Toll Highway Authority
Indiana Toll Road
Maine Turnpike Dominance
Maryland Transportation Authority
MTA Bridges and Tunnels
Massachusetts Department of Transportation
New Hampshire DOT Bureau of Turnpikes
New Jersey Turnpike Authorization
New York Land Bridge Say-so
New York State Thruway Dominance
N Carolina Turnpike Dominance
Pennsylvania Turnpike Commission
Port Authority of New York/New Jersey
Rhode Island Turnpike and Bridge Potency
Due south Bailiwick of jersey Transportation Authority
Virginia Department of Transportation
West Virginia Parkways Authorization
Niagara Falls Bridge Committee
Kentucky Public Transportation Infrastructure Authorisation
Thou Islands Bridge Potency
Central Florida Expressway Authority
Florida Turnpike (Sun Laissez passer)
Q: Will I receive the discounted Ohio E-ZPass toll charge per unit when using an out-of-state transponder?
A: Customers using a transponder from whatever of the agencies listed to a higher place volition receive the discounted toll rate when traveling on the Ohio Turnpike.
Q: Are at that place administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
A: If a customer has already established an E-ZPass business relationship with another price agency, there is no "authoritative", or "service" fee paid to the Ohio Turnpike.
Q: Where can I obtain a transponder?
A: You tin can open a new East-ZPass account and obtain a transponder several ways:
1.) ONLINE: Just click Hither.
2.) CALL: (440) 971-2222
3.) Postal service: Impress and fill in the application found Hither.
four.) IN-PERSON: At any Ohio Turnpike Service Plaza or retail location establish HERE.
Q: What is the price to obtain an E-ZPass transponder?
A: Transponder pricing varies by toll agency. A minimum balance of $25.00 per transponder is required to establish your account, and a credit menu is required to maintain the business relationship. Toll fares will be deducted from your account when the transponder is read at an interchange. When the remainder on the E-ZPass account reaches or falls below $10.00 per transponder, the client'due south credit bill of fare on file will exist charged to replenish the E-ZPass balance for future use. A one-fourth dimension, $iii.00 charge is deducted when the customer's transponder is activated. *International aircraft rates will apply.
Transponder pricing varies by price bureau. While some charge an upfront fee, the Ohio Turnpike leases transponders to Ohio E-ZPass customers for $ .75 per calendar month. Annotation: Starting with trips taken in January 2014, the $ .75 per month maintenance fee will be waived for all Ohio Turnpike E-ZPass transponders that are used for thirty single or xv round trips in Ohio in the previous month.
Q: How long will it have to receive and activate my Ohio Turnpike E-ZPass transponder?
A: Once you lot have ordered your transponder online, or via phone or U.s. Mail, let 7-ten days to receive your transponder. Information technology will already be active when you receive it. If you obtained a transponder at an Ohio Turnpike Retail Location, it will need to be activated past calling (440) 971-2222 or by clicking the E-ZPass button on the website. Your transponder will exist active and gear up to use the following day for travel on the Ohio Turnpike. Note: Please allow 24-48 hours for activation and use of the transponder in other states.
Q: Where should the E-ZPass transponder be installed in my vehicle?
A: The transponder should be installed almost the rear-view mirror on the inside of the front windshield, below whatsoever tinting. Velcro mounting strips are included with your transponder.
*Certain vehicles do require special mounting. Some newer vehicles may take devices that tin can throw off the signal of the E-ZPass. Make sure the Due east-ZPass is not mounted near these devices (remote starting time, GPS, Satellite Radio, pelting sensors or anything else that is metal or mechanical). The best location is typically in a lower corner shut to the dashboard and still on the windshield.
Q: Can I concur the transponder upwards, instead of mounting it to my windshield?
A: No. The East-ZPass antenna is located overhead, well in advance of the toll booth. If you practice non have the transponder properly mounted as you pass the "read zone" then it may not piece of work properly. Transponders must be in place prior to budgeted the toll lanes.
Q: Tin can vehicles share an Eastward-ZPass transponder?
A: Transponders are not linked to one vehicle and tin exist moved. We do ask that y'all add together all vehicles to your account while in utilise to avoid any violations, and the device must be in the vehicle at the time of use. This tin be updated online at world wide web.ezpassoh.com or past calling 440-971-2222.
Q: Can I use my E-ZPass in a rental vehicle?
A: Transponders tin can exist used in rental vehicles. All vehicles should exist added to your account while in apply to avoid any violations, be sure to remove rental vehicles when you turn them dorsum in. Exist advised you are responsible for tolls until the rental is removed from your business relationship. This can be added and removed online at www.ezpassoh.com or past calling 440-971-2222.
Q: Can I utilize my Eastward-ZPass while pulling a trailer or camper?
A: Yous can use your transponder while pulling a trailer or camper. When you enter the lanes in Ohio, it volition count the number of axles associated with the Due east-ZPass transponder and charge you accordingly. We practice inquire that yous register all vehicles, including trailers and campers, to your account to avoid violations. This tin can be done online at world wide web.ezpassoh.com or by calling 440-971-2222.
Q: Are there dedicated E-ZPass lanes?
A: The majority of toll plazas have dedicated lanes available exclusively forEast-ZPass customers. Smaller toll plazas with fewer lanes and lower traffic volume may non take dedicatedE-ZPass lanes, simply all open up lanes areE-ZPass compatible.
Q: How often will I receive statements showing my E-ZPass usage?
A: Customers are able to access their E-ZPass business relationship data online 24/7. Transactions are more often than not recorded within 1-3 days of a trip. Statements are issued each time the business relationship is automatically replenished and may not exist on a monthly ground. Notation: Customers may receive paper statements via Usa mail - a processing fee would apply.
Q: How exercise I update my billing information?
A: Yous can update your billing data online at www.ezpassoh.com under My Business relationship and under Payments & Auto Replenishment. This can as well be updated by calling 440-971-2222.
Q: I haven't traveled recently, why has my credit card been charged?
A: There is a $0.75 monthly fee per transponder regardless of utilise; this is deducted on the 15th of each calendar month. The monthly fee may accept taken your account balance below the minimum balance.
Q: What if my transponder is non working?
A: All Ohio Turnpike issued East-ZPass transponders take been tested and should be in good working order. Customers who experience problems with a transponder can contact the Ohio Turnpike E-ZPass Customer Service Center at (440) 971-2222 (Note: Windshields containing metallic tinting and/or heating features may preclude the East-ZPass signal from existence read properly. A CSC representative can advise these customers of another location to place the transponder in sure vehicles.)
Q: What is the lifespan of my transponder?
A: The transponder does take a battery with a current life of 8-15 years. If you are traveling in Ohio and the battery stops working the gate will non become upwardly. If yous are traveling out of state, you may receive a red-low-cal alert in the lanes. If the transponder fails to read in Ohio, and the account is valid, the price collector can manually enter the serial number on the E-ZPass to ensure that you receive the E-ZPass rate. Afterwards your travels, you tin return the device and request a replacement.
Q: What if I take a mischarge on my account?
A: If you have an Ohio account please contact the Customer Service Center at 440-971-2222 to dispute this charge. If you lot take a device issued from another bureau, you would demand to contact them directly and advise of the mischarge. At this fourth dimension, we are not able to adjust out of state accounts and you will have to contact your dwelling house agency.
Q: I think I missed a toll in Ohio, how practise I pay this?
A: The Ohio Turnpike has a gated system at the toll booths. If payment is not received (using greenbacks, credit card or E-ZPass), the bar should not allow the customer to get through. Since we have the gated organization in identify it prevents client from exiting without some form of payment beingness made. Therefore, we practice non issue violations like many other agencies that have open road tolling.
Q: How can I close my Ohio Turnpike East-ZPass account?
A: Customers may close their East-ZPass account at any time by returning the transponder to:
Ohio Turnpike and Infrastructure Commission
P.O. Box 460
Berea, Oh 44017
If a customer'south East-ZPass account is terminated, the client must return all transponders. Be sure to put the transponder in the Mylar bag it came with, or wrap information technology in aluminum foil, to forbid information technology from reading in transit. Upon termination, whatsoever positive residue on the account will be refunded past crediting the client's credit carte on file. This refund is given approximately sixty days from the last travel or one week after transponder is received (if there has non been whatever travel on the Due east-ZPass account) . All transponders remain the property of the Ohio Turnpike and Infrastructure Committee and the customer agrees to give up possession of all transponders immediately upon request past the Commission. A $10.00 fee volition be assessed on each unreturned transponder.
Q: Where tin can I return the transponder?
A: Transponders may be mailed to
Ohio Turnpike and Infrastructure Commission
PO Box 460
Berea, OH 44017
Q: What are the electronic tolling rules?
A: Click Hither to view a PDF of the electronic cost rules.
Q: How do I sign upwardly or open a new E-ZPass account?
A: Click HERE to sign up for an Eastward-ZPass account.
Q: Why are Maryland toll transactions from 2020 and 2021 posting now?
A: The Maryland Transportation Say-so (MDTA) continues processing and posting E-ZPass tolls and Video Tolls (Notices of Cost Due) that were paused due to COVID-19 and Maryland's major transition in April 2021 to its new tolling organisation. You may run across tolls posting for trips dorsum to July 2020 during the superlative of the pandemic. Please note that these are backlogged transactions and were NOT charged to your account at the fourth dimension of travel for the reasons stated higher up.
Q: Is in that location a do good that these tolls are posting to my Eastward-ZPass account?
A: Customers save money by having these backlogged tolls mail electronically to your Due east-ZPass business relationship. Otherwise, the transaction would exist processed as a Video Toll with a higher toll rate, which is charged to first the college cost of processing and mailing Video Tolls.
Q: When volition the backlogged trips finish posting to my business relationship?
A: Valid trips that occurred since July 2020 will go along to be processed for payment until the buildup of transactions is cleared. As backlogged transactions continue to post through summertime 2022, the MDTA remindsEastward-ZPass account holders to maintain a positive account balance with proper replenishments.
Q: Whom tin can I contact if I have questions?
A: Call the DriveEzMD Customer Information Center toll free at 1-888-321-6824 (711 for MD Relay) between 7 a.m. and 8 p.m. Mon through Friday and Saturdays from 8 a.m. to two p.m. In addition, the live conversation feature is available during these hours at world wide web.driveezmd.com. As the MDTA continues processing the backlog of transactions, there will keep to exist periods of high call and web chat volumes, then expect times will vary.
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